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Terms & Conditions

Funds and Purchase Information

All prices are in U.S. Dollars, Only U.S. dollars will be accepted for payment. To automate payment to Carlson's Appliance, we offer Secure Transaction with the following companies; Visa, Master Card and American Express. . Your credit card WILL NOT be charged until your order is scheduled for shipment. We understand that some people are not yet comfortable with Secure Transactions over the Internet. In that case we accept check and money orders, Your check or money order must clear our Bank before we can ship product(s) to you. Note: Check and money orders will delay orders for up to 10 days while your funds are verified with our Bank. Returned checks subject to $25.00 processing charge.

Please send Check or Money Orders to the Following Address:
Carlson's Appliance
1342 5th Street
Santa Monica, CA 90401

Sales Tax Information

Carlson's Appliance collects sales tax on products shipped in California.  Products shipped within California will be charged 9.75% sales tax. Purchases shipped to other States will not be charged sales tax by Carlson's Appliance.

Shipping & Handling Information

Shipping charges are not included in the price.

How to choose a proper shipping option

To obtain a shipping quote: Call us at 800-601-8799 or Place product into the shopping cart, click the [add to basket] button and proceed with entering your ship to information. Select the appropriate shipping method: FEDEX or UPS Services for small products (example: UPS Ground, 3 Day Select.)
Motor Freight for large items over 140 LB Including Dishwashers (downdraft cooktops may apply).
Southern California Delivery for appliances shipped within southern california only.
After you have selected the shipping method click the [Continue with Order] button to see the shipping quote

Large Appliances Delivery Area

Carlson's Appliance delivers anywhere in the Continental United States by Motor Freight. When ordering large appliances, such as refrigerators, washers, dryers, stack laundry, dishwashers, ranges and ovens please specify Motor Freight as a shipping method.

Small Appliances Delivery Area

Carlson's Appliance delivers almost anywhere in the United States by FEDEX or UPS Services.
 

Large Appliances Delivery Terms

The following delivery terms apply for Nationwide delivery area, excluding Greater Los Angeles area.  

  • You will receive an email confirmation of your order.
  • A representative from Motor Freight will contact you by phone to arrange delivery.
  • Delivery will be arranged within a specific 4 hour time period, so you won't have to spend all day waiting for your delivery.
  • Please be aware that the delivery is to the curb or garage only. We will not uncrate the appliance.
    Southern California Delivery
     
  • You will receive an email confirmation of your order.
  • A representative from Carlson's Appliance will contact you by phone to arrange delivery.
  • You will be provided with the phone number to a delivery terminal so on a day of delivery you can call before 9:00 am and find out approximate time of the arrival.
  • Carlson's Appliance will make only a curb side delivery drop off and does not provide installation of the appliances.
     Before Ordering Checklist

    MOST RETURNS ARE CAUSED BY NOT CHECKING THE SPACE CORRECTLY.
    WE ADVISE EVERY CUSTOMER TO CHECK DIMENSIONS BEFORE ORDERING.IF YOU HAVE ANY QUESTIONS ABOUT DIMENSIONS OR FITTING PLEASE CALL US TOLL FREE 800-601-8799
  • Measure the area where the appliance  will be placed, to be certain the product you've selected fits within these dimensions.
  • Be sure that you have an appropriate electric outlet within 3-1/2 feet of the space you've chosen for your appliance.
  • Check to see that it's a grounded outlet that accepts a three prong plug, since most appliances require one.
  • Please measure door openings, stairways, and hallways along the way to your appliances final location, to make sure your product will fit trough the space.
    Installation

    Carlson's Appliance can Install your appliance within a Great Los Angeles area for an additional fee, please speak with one of our sales staff members for more information of an appliance installation charges.
    Carlson's Appliance will make exchanges or refunds under the following conditions:

    1. Orders may be cancelled within 24 hours of placing the order if not already shipped or ordered from the manufacturer. Any order cancelled after 24 hours will be a subject to a restocking fee. To cancel the order, please call us at 800-601-8799.
    In case of order cancellation after merchandise has already shipped and it is still in transit, customer must pay all applicable fees, freight charges and merchandise must be returned to Carlson's Appliance in it's original condition.
    2. Returns or exchanges can be made within 15 days of receiving the product. Returned or Exchanged product will be subject to a restocking fee. All returned products must be in original condition (not used, not installed, and not damaged with all original packaging material included). Prior to returning the product customers must email or call us 800-601-8799 for a return authorization number. Any return without a return authorization number will be refused. All associated shipping charges when returning or exchanging the product is paid by the customer.
    Damages

    We do not want you to pay for damaged merchandise. Here is how to avoid it; in order to keep you from having to pay for damaged merchandise we urge you to always, immediately inspect your merchandise before signing for delivery. Follow the simple steps below: While the driver is there and you have not yet signed for the acceptance of delivery: Please open the boxes and inspect the merchandise to be free from damage. Should any merchandise be damaged refuse the damaged items and mark so on the bill of lading. Call us immediately 800-601-8799 do not sign for any merchandise that is damaged. Should you choose to accept the merchandise without inspecting it you are agreeing to involve yourself in a lengthy investigation ranging from 30 - 90 days without any guarantee of having merchandise replaced or receiving your money back.

    For smaller purchases such as appliance accessories, parts, cooktops, small range hoods, etc. merchandise may sometimes be left without recieving your signature. In such cases any damage claims must be reported to Carlson's Appliance within 72 hours of the time the merchandise was delivered. Any claims made after 72 hours will not be honored.
    Warranties:
    • Carlson's Appliance is an authorized dealer for many brands. Warranties are backed by the manufacturer. In the event that you need warranty service please contact the manufacturer.

    Estimated Shipping Charge

    All shipping charges are estimated. When you proceed with your order, shipping charges will be calculated in real time by UPS (for small appliances and appliance parts) and by weight (for large appliances).